Terms and Conditions

Hair Extensions & Products Once purchased HairXtensions.co.uk cannot be responsible in anyway how the buyer uses or treats hair extensions or any other product. This includes incorrect application, damage from perming, dying or cutting. We do not accept responsibility of damage to your hair or skin due to misuse, all application/aftercare instructions are provided on our website. All products sold on this website should only be used by trained professionals or under trained supervision. Dying the hair can cause problems especially if you over-dying will kill the hair cuticles and any contact with the keratin bonds with seriously effect the keratin. We also recommend a skin test before applying pre-bonded extensions: A patch test should be undertaken to check that you don’t have an allergic reaction to the cold resin (glue). To test your skin, place a small drop of glue behind your hair and leave for 24 to 48 hours to ensure you don’t have an adverse reaction. Removal of extensions should again only be for trained professionals.

Delivery All orders placed are for delivery within the UK excluding Northern Ireland, Isle of Man or any of the off-sure Islands in Scotland. If you need a quotation for delivery costs please contact us via our contact form. International delivery is available although again please contact us before ordering for an exact shipping fee. All orders will be dispatched same or next day. Please refer to our Delivery page for more details.

Guaranteed Saturday Delivery If you require for your order to be delivered on Saturday normal Special delivery may get to you on Saturday but if you require for your order to be guaranteed Saturday delivery, Royal Mail charge an additional £2.70 on top of the normal Special Delivery price. Orders for Guaranteed Saturday Delivery must be made before 3pm on Friday, please make sure your payment and colours are notified before this time. Here are full details from Royal Mail

Lost Items Your Order hasn't Arrived? In the unlikely event that an order is lost during shipment, we will do our best to replace it as soon as possible (depending upon product availability). In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (please note International orders are subject to a 25 working day wait) as most 'missing' items are located within the postal system within this period, as advised by the Royal Mail. See our Terms and Conditions of sale.

Lost items will only be refunded or replaced after 30 days of receipt of placing an order. This allows Royal Mail to start an investigation into your lost order, if Royal Mail do not compensate by 30 days we will issue the buyer a full refund or replacement (as accordance to distance selling regulation of 2000)

Before contacting HairXtensions.co.uk to report a lost order or late delivery, please follow steps 1, 2 and 3 below:

1)Have you checked on the status of your order using Royal Mail's Order Tracking system?
2)Has it been 15 days, not including Sundays (or 28 days for international orders) since your order was dispatched? See our Terms and Conditions of sale.
3) Have you contacted your local Sorting Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you? To find your nearest UK Sorting Office call Royal Mail on 08457 740740.

Please note: Where you have paid extra for your order to be shipped via our express special delivery courier service we will of course reimburse you the carriage costs if the delivery has not been made/attempted within 2 full business days of despatch - this applies to UK mainland delivery addresses only.

What Next? If the required number of working days has elapsed then please contact us and we will print out the Royal Mail Claim Form. Please contact us with your full name, address and order (along with a contact phone number)

Prices All of our prices include VAT, therefore the price you see is the price you pay! HairXtensions.co.uk will endeavor to hold our prices as seen on the website, although prices may change as we keep regular checks to keep our price competitive.

Payments We accept payment via Postal Order, PayPal or Google Checkout. These types of payment are very secure. We do not accept payment via cheque as they take too long to clear. All credit/debit card payments go through PayPal's or Google Checkout's secure systems therefore you card's details are 100% safe and secure. All payments must be received/cleared before orders are dispatched.

Cancellations If orders have been processed or dispatched, your order cannot be cancelled. Cancellations can only be changed whilst in the processing stage.

Returns If you are not 100% satisfied with your order we do offer a refund policy. If you are returning our aftercare products they must not be opened and must be in there original packaging as must all of our products. Hair Extensions must be unused, if you have used them we are unable to accept these back due to hygiene reasons. Please refer to our Returns page

Returns By Royal Mail In a unlikely event we receive your order back from Royal Mail, this is due because you have failed to get it redelivered or collect it from your local delivery office within the timescale on the card left by the postman (normally 7 days for recorded and special deliveries, and 28 days for standard 1st and 2nd class mail) because you were not home when the postman attempted to deliver. If this is the case, and you want us to resent your order we will have to ask for additional postage funds. If there is a problem between you and Royal Mail you should dispute this against them, as we have done our part in sending out your order.

Internet Site Security HairXtensions.co.uk is 100% secure. HairXtensions guarantees the safety of your credit card information using PayPal and Google Checkout. All credit card information is handled with the utmost security and will never be released to any other organization under any circumstance. We also annually subscribe to RapidSSL and Comodo. RapidSSL and Comodo are both 128 / 256 bit single root SSL certificates which secures our website.

Privacy Notice HairXtensions.co.uk will not in any circumstances release or share our customers personal information, this is very important to us. We do not store or share any financial information to any 3rd parties.

These Terms and Conditions agreement is governed by English Law.

All images and content is legally protected by UK & International Copyright. No images may be copied, printed or utilized in any way without express written permission from HairXtensions.co.uk

Postal Address:

HairXtensions.co.uk
Po Box 557
Eastleigh
SO50 0GJ

If you have any questions please feel free to Contact Us we are here to help.