We would like to reassure all of our customers that we are open as usual, we will take all the necessary steps to ensure that your orders are dispatched on time but unfortunately we cannot guarantee our normal delivery times as there maybe delays in Royal Mail’s network. Royal Mail are no longer guaranteeing next-day delivery, and the standard delivery may be delayed than the usual 1-3 working days, if you are using the standard delivery service and your order has not been delivered please do not contact us unless 7 days has past from the dispatch date. Unfortunately delays are beyond our control so please be patience in this time of uncertainty. Stay safe and keep positive x
Feel free to contact us regarding any of your queries, our fully trained customer service team will be glad to help!
We aim to respond to all messages normally within a few hours, or within 24 hours at the latest (excluding evenings, weekends and bank holidays)
Please view our Frequently Asked Questions before sending us a message.
Opening Hours and Dispatch Deadlines:
▪ Monday to Friday at 3pm.
If you would like to request a return or exchange please view our Returns Policy and fill out the online form.
If you need assistance with colour matching your hair, please refer to our Colour Match Guide
On the assumption that you've not recieved a confirmation email, please check your spam folder before emailing us. You can also check your order history by logging into Your Account
HairXtensions.co.uk Direct Ltd
Po Box 557, Eastleigh, SO50 0GJ
If your inquiry is in relation to an order please remember to include your order number.
HairXtensions.co.uk welcomes your feedback.