COVID-19 Update:

We would like to reassure all of our customers that we are open as usual, all orders will be dispatched as normal. We will take all the necessary steps to ensure that your orders are dispatched on time but unfortunately we cannot guarantee our normal delivery times as there maybe delays in Royal Mail’s network.

Frequently Asked Questions:

1. Can I place an order? Will my parcel still arrive?

Yes, HairXtensions.co.uk is still trading as usual with online orders. We are dispatching Monday to Friday at 1pm, unfortunately we are no longer dispatching on Saturday. Royal Mail are still currently operating as normal.

2. Are delivery times affected?

Unfortunately as all schools are closed, this has restricted many Royal Mail employees going to work and with many self-isolating this has effected delivery times, standard delivery normally takes 1-3 working days this may take a few days extra. Special Delivery orders are still posted as a priority but this service is no longer guaranteed and may take longer than expected. We thank you for your patience.

3. Is it possible to return items?

Yes, you can still continue to return items. Please visit our Returns Form and fill in the necessary information. In future if we are falsed to closed we will process your return once we reopen.

4. Is it safe to receive orders?

The likelihood of contaminating products through the post is low and the risk of catching the virus that causes COVID-19 from a package through Royal Mail’s network is also low. For more information on please visit the UK Government webpage: https://www.gov.uk/coronavirus

If any of our team members show any flu-like symptoms will be directed to follow the government advice surrounding medical care and self-isolation, as long as we have enough staff we will continue to trade, unless told otherwise from the Governments advice.

We will continue to monitor the situation and follow direction given by the government and will take whatever action is necessary to protect the health of our customers and our workers.

Stay safe and keep positive x