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HairXtensions.co.uk - Delivery Information

COVID-19 Update:

We would like to reassure all of our customers that we are open as usual, we will take all the necessary steps to ensure that your orders are dispatched on time but unfortunately we cannot guarantee our normal delivery times as there maybe delays in Royal Mail’s network. Royal Mail are no longer guaranteeing next-day delivery to certain postcodes, and the standard delivery may be delayed than the usual 1-3 working days. Unfortunately delays are beyond our control, thank you for your understanding and patience x

Delivery Options

Special Offer for a limited time only: Orders placed over £150 (excluding p&p) we will give you a free upgrade to standard Special Delivery before 1pm (UK orders only)

Delivery costs vary due to the weight of your order, which is automatically calculated upon checkout. Prices are kept low by regular price checks. We will dispatch all items same day guaranteed on all orders purchased before 3pm Monday to Friday.

*Please note that for all deliveries unfortunately we are unable to leave parcels in a safe place, all requests will be ignored, this is to prove the safe arrival of your valuable goods. We only deliver to the address provided to us upon checkout, we will not amend or change any postal address once an order has been confirmed and paid for this includes any delivery notes for Royal Mail, they will only deliver as addressed.

United Kingdom

We currently ship all our products within the UK by Royal Mail via 1st Class Standard Signed For. This service normally takes 1-3 working days after dispatch, however this isn't a guaranteed service and may take longer than expected. Unfortunately Royal Mail will not attempt deliveries on public holidays.

Christmas Orders: Please expect delays during the busiest time of the year between late November and December when using the standard delivery service as deliveries may take longer than expected, unfortunately this is something beyond our control, thank you for your patience.

If you require your order urgently we recommend you use Special delivery which is a next-day service. Special 'Next Day' delivery (during weekdays) is available for an additional fee, which is charged on top of the standard delivery fee, all you have to do is add the Special Delivery Upgrade to your shopping cart.

If you require Guaranteed Saturday Delivery please add this upgrade to your shopping cart, this service must be purchased before 3pm on Friday.

Delivery outside the United Kingdom

*** Royal Mail has advised since the UK left the EU on 1st Jan, unfortunately items to EU countries now are subject to further customs checks which may result in delays with shipments. If the recipient has not received a card from the postal service about the item being held awaiting a VAT/Customs charge, we would advise that they contact their own postal service. Some countries may require the recipient to contact customs directly, but the overseas postal service will be able to confirm this. Unfortunately, Royal Mail are not permitted to contact overseas postal services or customs office on the recipient’s behalf. This must be done directly. If the item cannot be delivered or if the VAT is not paid, the item will be returned to sender ***

HairXtensions.co.uk will deliver your order to the many locations worldwide, prices depend on the weight of your order and are automatically calculated upon checkout. Important: All international orders must be paid via PayPal and only to verified addresses, if your address is not confirmed we have the right to reject your payment.

Delivery Times:
▪ Europe: 3-5 working days*
▪ Rest of World: 7-12 working days*

International shipments maybe subject to customs processing depending on the value of the order. Due to customs declaration laws we will declare the correct value amount when shipping your order. Please note aware that delays may occur from the customs inspection team and import duty maybe required which the buyer must pay.

* Since we have left the EU all items maybe subject to further customs checks and VAT charges, therefore there maybe a delay with deliveries. The buyer will be liable for these charges and therefore be contacted by customs. For further details please contact your customs customer services.

Checking Order Status

You will receive two e-mails after you have placed your order:

▪ The first confirms that your order has been received and your order is in processing (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
▪ The second confirms that your order has been dispatched, this e-mail should arrive within approximately 24 hours after the processing stage.

Track Packages

If you order has been dispatched via Royal Mail Signed For or Special Delivery please contact us and we will provide you with your Royal Mail reference number. You can use that number for Order Tracking by clicking on the following link Track Your Order which will take you to the official Royal Mail website. It may take 24 hours after your package was picked up from our fulfillment center before tracking information appears on the web site.

If your order appears late, remember; Check to see if your payment has cleared? If the terms are completed, all orders before 3pm will be dispatched same day, please contact us for a tracking number. Sometimes, Royal Mail have delays, and in rare cases lose parcels, more info please refer to our Terms and Conditions.

Insurance

1st Class Recorded offer a low insurance up to £30, if your order is more valuable we highly recommend you use Special Delivery which is insured up to the value of £500. We cannot be responsible if your order goes missing therefore please choose the correct postal service for your order.

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