General Ordering Questions
Q: What is your return policy?
Q: I purchased the wrong colours, can I exchange?
Q: I received the wrong item?
Q: Where is my order?
Q: How long does delivery normally take and how much does it cost?
Q: When will my order be dispatched?
Q: Do you offer next-day delivery?
Q: Do you sell in bulk?
Q: Do you ship internationally?
Q: What currency do you use?
Q: Where can I find my Royal Mail Tracking number?
Q: Item is saying "coming soon"?
Q: Will VAT be added on?
Q: How long will it take to refund me?
Q: What are your Terms and Conditions?
Q: How do I remove the items within the shopping cart?
Q: I am new to the site, how do I order?
Q: Can I order over the phone?
Q: I have a question, can I call you?
Q: How can I leave feedback?
Q: I can purchase wholesale prices?
Hair Extension Questions
Q: Do you offer samples?
Q: Unsure which colour to purchase? Want a colour match?
Q: How many hair extensions do I need for a half head or full head?
Q: How long will your hair extensions last for?
Q: What origin is your remy hair?
Q: Can you dye the hair?
Q: Can applying hair extensions to my head damage my hair?
Q: Would you recommend using aftercare products?
Q: Can you use heat tools on hair extensions, e.g. tongs, straighteners?
Q: What length does my hair have to be to have extensions?
Q: Is your hair single or double-drawn?
Q: Do you supply all the colours on your colour ring?
If your questions weren't answered you can send us an email using our contact form.